Privacy Policy

1. Introduction

THREZONE ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for our services, or participate in our experiences.

By accessing our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, and phone number
• Date of birth and government-issued identification
• Physical address and location information
• Medical and psychological health information (as required for safety)
• Emergency contact information
• Employment and educational background
• Responses to assessment questionnaires

2.2 Sensitive Information

Due to the nature of our services, we collect sensitive information including:

• Physical and mental health records
• Psychological assessment results
• Biometric data during experiences (heart rate, stress indicators)
• Audio and video recordings during sessions

2.3 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website addresses
• Cookie and tracking technology data

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Process and evaluate applications
• Conduct safety assessments and screenings
• Customize experiences based on individual profiles
• Monitor participant safety during experiences
• Provide post-experience support and integration

3.2 Communication

• Respond to inquiries and requests
• Send appointment confirmations and reminders
• Provide updates about our services
• Send safety and emergency communications

3.3 Legal and Safety

• Comply with legal obligations
• Protect the rights and safety of participants
• Prevent fraud and unauthorized access
• Enforce our terms of service

4. Information Sharing and Disclosure

We maintain strict confidentiality standards. We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

4.1 With Your Consent

We may share information when you explicitly authorize us to do so.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Medical and psychological assessments
• Emergency medical services
• Technical infrastructure and security
• Payment processing

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Protect the safety of any person
• Address fraud, security, or technical issues
• Protect THREZONE's rights or property

5. Data Security

We implement comprehensive security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• Secure, access-controlled data centers
• Regular security audits and penetration testing
• Limited access on a need-to-know basis
• Encrypted storage of sensitive information
• Secure destruction of records after retention periods

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information.

6. Data Retention

We retain your information for different periods based on its type and purpose:

7. Your Rights and Choices

7.1 Access and Correction

You have the right to request access to your personal information and to correct any inaccuracies. Contact us to make such requests.

7.2 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations that may require retention.

7.3 Opt-Out

You can opt-out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your communication preferences

7.4 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

8. Special Considerations

8.1 Minors

Our services are not available to individuals under 21 years of age. We do not knowingly collect information from minors.

8.2 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

8.3 Session Recordings

All experiences are recorded for safety and quality purposes. By participating, you consent to such recording. Recordings are stored securely and destroyed after the retention period.

9. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

12. Jurisdiction

This Privacy Policy is governed by the laws of California, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Los Angeles County, California.